What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forgot Password

    Asked by guest_23223717023039 on November 18, 2012 at 08:41 AM

    Hello JotForm Team,

    i have regist here with my Account Name DrDrake, but, i forgot my password. When i use the Button for Password forgot than it stands that i will become a Mail, but i dont become one... My E-Mail Adress is "Andreas020@web.de"

    Hope you can help me.

    Best regards

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    JotForm Support

    Answered by mliz on November 18, 2012 at 08:53 AM


    According to our records the username DrDrake has a different email address associated to it's account, the instructions to reset the password is sent to this email address anfrage@w************c.com . You can check that email address to reset the password for your JotForm account.


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    Answered by guest_23223717023039 on November 18, 2012 at 08:55 AM

    Hey, ah okay the Problem is, that E-Mail has my friend, can you change it to my old E-Mail Andreas020@web.de?

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    JotForm Support

    Answered by mliz on November 18, 2012 at 09:04 AM

    I'm sorry but for security reasons I'm afraid I am not able to do that. You can only change the email address once you have logged in and go to the Account settings from there the option to change the email address is available. I suggest to get in touch with your friend to complete the reset of password and then once you have access to the account then you can change the email address.

    Thank you for understanding.