Stripe Integration: Two submissions which used the same email but only one customer on Stripe

I had two customers sign up for a Stripe subscription using JotForm. The customers (husband and wife) both submitted the form using the same email address and different personal information.

In the past, JotForm would create two customers in Stripe with the same email. Now, one customer is created in Stripe with a duplicate subscription.

I am not sure if something has changed on the Stripe side. It could be that this is the way that it is intended to work since one email address usually belongs to one person. 

Let me forward this to our developers and I believe they will be able to give you a better answer on this.

I also suggest you contact Stripe Support on this. https://support.stripe.com/contact

Hi there,

We have implemented changes in regards to customer object creation.

For a more streamlined customer management, we decided to prevent duplicate customer creation. Thus, JotForm checks for an existing customer object using email and last four digits of the credit card and uses the matching object instead of creating a new one for each transaction.

Did your customers use the same credit card to register?

Thank you for the response.

Yes, the customers used the same credit card.

Could you add another check for duplicate customer creation such as Stripe description? I need to be able to create multiple Stripe customers that may have the same credit card and email.

What do you mean by Stripe description? Do you mean the subscription plan?

Can't your users enter different email addresses instead?

`First Name` `Last Name` on the JotForm creates the `Description` object in Stripe.

>I need to be able to create multiple Stripe customers that may have the same credit card and email.

Unfortunately, this is not possible with the new integration method as my colleague has explained above. The new setup provides better security and uniformity of data across your integrations.

For further assistance do let us know.

Thanks

Do you have any other fields on your form that maybe we could use as a reference to differentiate between customers?

For example, a text box (short entry) or a hidden box widget?

DonaldHag, what I am suggesting (adding a third criteria to your duplication check) resolves my issue and accomplishes the better uniformity that you mention.

NeilVicente, aside from the name field, the date of birth field could be used as a criteria.

E.g. same email, same credit card, and *different* name = not an existing customer

or

Same email, same credit card, and *different* date of birth = not an existing customer

We are currently evaluating ways on how to move forward with this issue.

We'll inform you as soon as we come up with a solution.

Thank you for your patience.

Hi there,

We have revised existing options and added a new one for the 'Create Customer' setting.

To get the old behavior back, please select the option 'For each submission'.

This will skip the check for existing customer and will always create a new customer for each submission.

Hope you like this update.

Cheers!

NeilVicente, thank you for your attention to the matter. Nice solution!