Email confirmations do not work

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    Asked on November 19, 2012 at 02:31 AM

    Dear friends

    Congrats for your service again. However from last week it seems that the confirmation email notifications for the submitters do not work. Please try to help us. Thank you very much

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    Answered on November 19, 2012 at 02:38 AM


    Can you please configure your email alerts' sender name and email to "JotForm" and "", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    Just please let us know if you need any further assistance. Thank you so much!