Why doesn't my upload to Dropbox work?

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    jthorburn
    Asked on November 19, 2012 at 09:59 AM

    Hi there,

    I've created a form for submitting conference abstracts that includes a button to upload the abtract to Dropbox. Unfortunately, this box doesn't work. I've tried submitting .pdf and .docx files in the 17-405 KB size range and I get a message saying: "You can only upload following files: .doc, .docx, .pdf, or .rtf. Max: 300 MB".

    I have the form embedded on my website (http://www.mun.ca/cag2013/specialsessions.php) and it doesn't work on this page or when I try to upload from just the form (http://www.jotform.ca/form/23183576779267).

    I followed all of the steps on this page (http://www.jotform.ca/help/77-Upload-to-Dropbox-with-JotForm) so I think I have the integration done properly.

    Thanks!

  • Profile Image
    jthorburn
    Answered on November 19, 2012 at 10:00 AM

    I should add, I can upload to JotForm without problems. (I had a button for that in the form earlier.) It's just the Dropbox option that's giving me trouble.

  • Profile Image
    pinoytech
    Answered on November 19, 2012 at 10:26 AM

    Hi jthorburn,

    Sorry for the inconvenience that may have caused. As I've check your form, I found out that you set your upload file size to 307201KB which causing the issue. I just want you to know that a Free account allowed only to upload file with a maximun number of 100MB = 102400KB. I would suggest you to update your file upload size to fixed this issue.

    Thank you!

     

  • Profile Image
    jthorburn
    Answered on November 20, 2012 at 01:50 PM

    Okay, thanks!