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    My form continually reverts and loses all conditional data.

    Asked by guest_23234410235036 on November 19, 2012 at 10:17 AM

    Hi I have had this problem now since I began using Jotform. My company are currently subscribed to pro and use the form to collect data from our website and subscription queries. 

    Since the beginning we have had difficulties with forms 'jumping out of folders' and reverting back to previous versions or changing for apparently no reason at all.

    This has happened again to our subscription form and I have spent quite a while looking through conditions and unable to find any that can explain why this has happened. 

    The form has a number of integrations and re-direct pages and as far asa I can tell at the moment not a single condition is working on our form despite it working completely fine for about 2 weeks now. Is this something that I have done? Previous advice has been to 'save the form' however this does not explain forms jumping out, reverting after being saved continually and changing on an ad hoc basis. 

    If you could shed some light on this it would be greatly appreciated - I am very tired of spending hours re-doing work and almost at the stage where I am happy to revert back to google forms!!!!

    This has now escalated into costing us money and time and has become a real issue for processing information :/

    Page URL:
    http://source.ethicalfashionforum.com/article/subscribe-now

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    Answered by pinoytech on November 19, 2012 at 10:41 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Regarding on your query of your form, are you referring on the form that already embedded into your website or not?

    We are looking forward hearing from you.

    Thank you!

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    Answered by guest_23234410235036 on November 19, 2012 at 10:56 AM

    Yup, But i have done everything from copying the Iframe code again and changing the cms. All to no avail. Each time I make a change I save, re-copy and update the page it is loaded onto...

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    Answered by pinoytech on November 19, 2012 at 11:15 AM

    Have you tried already changing your form url form http://form to http://www then deleting browser cache and cookies? If not, can you please give a try.

    So from:

    <iframe allowtransparency="true" src="http://form.jotformeu.com/form/21642884618360" frameborder="0" style="width:100%; height:2775px; border:none;" scrolling="no"></iframe>

    to:

    <iframe allowtransparency="true" src="http://www.jotformeu.com/form/21642884618360" frameborder="0" style="width:100%; height:2775px; border:none;" scrolling="no"></iframe>

    Thank you!

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    Answered by ethicalfashionforum on November 19, 2012 at 11:45 AM

    It worked! thank you.

    Why does it auto generate with form rather than www? Is this the main cause of the problem. It also doesn't explain why the forms jump out of the folders though...checked all views