What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cloning form not working

    Asked by ceramicarts on November 19, 2012 at 12:37 PM

    Hello,

    Trying to clone an old form but it does not seem to be working.  Nothing happens and we keep getting a blank form

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 12:50 PM

    Hello,

    Please try the following:

    1.  Log out your JotForm account
    2.  Clear your browser's cache
    3.  Restart your browser
    4.  Log back in

    If it does not help, please provide the URL of the form that you're trying to clone so we can try it ourselves and find out what's wrong.

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    Answered by moonzkie on November 19, 2012 at 12:56 PM

    Hi,

    Sorry for the inconvenience that may have caused. Our developer is still working on this bug and as soon as this fixed we will inform you. However, there's a workaround solution to this bug: http://yang.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered by guest_23235765696061 on November 19, 2012 at 01:37 PM

    Is this related to the down time?

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 01:49 PM

    @guest_23235765696061

    May I ask what is this down time you are referring to? If your forms are having down time issues, kindly open a new thread so you can get proper assistance.

    Thanks!