I have been blacklisted, I don't understand why

  • Profile Image
    Asked on November 19, 2012 at 01:03 PM

    Good day,


    I was experiencing your form generator and I really like it. It is very powerful.

    I did 2 test mail then suddenly I have been automaticcaly blacklisted.

    I filled the form to explain, but I had no answer.

    I use other computer in other location to send you this message, because, in my office, I can't access you website no more.

    I am the webmaster of http://emmanuellezysman.fr and I want to use your web  service.

    I did not abuse of the service. It must be a mistake of your security software engine.


    My name :

    Tarick Atek

    My company :

    Tigres d'Or sarl

    81, rue des Martyrs

    75018 Paris


    Thanks by advance



  • Profile Image
    Answered on November 19, 2012 at 01:48 PM

    Hi there, 

    I see that you have created a LOGIN form. This is against our terms of use.  We do not allow login forms due to the high risk of phishing activities.  Our filters will auto suspend an account if forms of this nature are on it.

    Please delete the form, and if your IP address has been banned, please provide us the number and we will remove the ban.

    Let us know if you need further assistance!

  • Profile Image
    Answered on November 20, 2012 at 03:03 PM

    Ah, ok.

    I deleted it.

    My first form was an "entry door" to acces the "press area" of my site with a unique password.

    Ok, I'll send my IP to Emily (who wrote me an emai ltoday).

    Is there any other forbidden form type ?

    I'm planning a Donation form to build url's to different NGO's (select NGO, select amount --> go to prefilled donation form of the selected NGO)

    best regards


  • Profile Image
    Answered on November 20, 2012 at 03:29 PM

    Hi there, 

    We do not allow any LOGIN forms nor the collection of financial information unless it is through one of our secure payment gateways.  

    Aside from that, you should have no issues.

    Please let us know if you need further assistance!