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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not receive the email notification when user uses my PayPal form

    Asked by homelink on November 19, 2012 at 01:19 PM

    The form "PayPal" was created using your "Payment Tools." After completing the form the user is taken to PayPal but after completing the form I do not get the email notification. The user is not taken to my custom page, instead the user is left looking at the PayPal transaction complete page with no way out.

     

    I'm hosting the page at <http://www.homelink.org/usa/?page=aa_editing> but the identical thing happens when I go directly to the form on your site <http://form.jotformpro.com/form/23166338913961>

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 01:41 PM

    Hello,

    To receive an email notification for a completed Paypal transaction, your Paypal account's IPN needs to point to JotForm's servers.

    Click the link below for more information.

    http://webcity.com.au/hosting/tutorials/cubecart/Setting_up_PayPal_IPN.pdf

    By the way, the IPN URL for JotForm is https://www.jotform.com/ipns/paypal.php

    If the problems still persist (no notification / no thank you redirection), please do contact us immediately.

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    Answered by aklettner on November 23, 2012 at 06:54 PM

    I think some of this may apply to my situation.  I have a simple order form with paypal integration.  Hitting the submit button takes the buyer to paypal just fine and upon completion of their info there they can choose the link to go back to our website.  They then receive the Thank You message I set up in JotForm, but then are stuck there.  No option but to close out. 

    On my end, I am not receiving any notification emails from this form.  In the paypal account I see that under Edit IPN Settings, Do Not Receive IPN Messages is checked and there is no IPN URL given.  Will my problem with the notifications likely be solved if I check to enable Receive IPN Messages and put in the JotForm IPN URL that is given above?

    Secondly, how can I set up my form so that the submitters can navigate out of my Thank You message? 

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    JotForm Support

    Answered by jonathan on November 23, 2012 at 07:24 PM

    @ aklettner

    We can dedicate attention to your own inquiry if you can create your own topic for it, -- specially if you have multiple inquiry.

    Please use this link to create your own topic.  We look forward to your post.

    Thanks.