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gapamiAsked on May 31, 2018 at 3:52 PM
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David JotForm Support ManagerReplied on May 31, 2018 at 5:05 PM
I just tested your form, and it loaded just fine:
Can you please try to clear your browsers cache?
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gapamiReplied on May 31, 2018 at 6:52 PM
Thanks, it is working for me but I have new clients trying to use the link and telling me they are getting the error. In Montana, Hawaii and Oregon. I'm in Florida and can access it without any issues. Just a bit confused as to why...
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Kiran Support Team LeadReplied on May 31, 2018 at 8:23 PM
Since you mention that the form is not opening from specific regions, it could be an issue with the CDN. Could you check with your users that if they are able to access the form using the URL below?
https://www.jotform.us/form/72135786028157?noCDN=true
Also, it would be helpful if you can ask the users to check with the respective ISP which may be blocking JotForm domain, so that they can whitelist.
Please get back to us if the issue still persists. We will be happy to assist you further.
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gapamiReplied on May 31, 2018 at 8:34 PM
I've looked into this further and the anti-virus software is blocking the form. Several of my clients are reporting it. The software is Emsisoft
Here's the error:
Component: Surf Protection
Action: Detection
Details: Suspicious host 'form.jotform.us' -> blocked by rule
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JanReplied on May 31, 2018 at 10:03 PM
Glad to hear that you were able to identify the issue.
I will forward this issue to our developers so that they can take a look at it. We will let you know via this thread once an update is available.
Thank you for providing this information.
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onur JotForm DeveloperReplied on June 1, 2018 at 8:17 AM
Hello,
I've just contacted with their support regarding for this false mark. Waiting for a reply from them.
Will let you know if anything comes up.
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onur JotForm DeveloperReplied on June 1, 2018 at 9:48 AM
We received a response from Emsisoft;
Many thanks for reporting this issue. The detection has been disabled and
should no longer occur after the next online update.As they indicated, it will be removed on the next software update.
Please let us know if issue persists,
Regards.