Not Getting Email Notifications

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    Asked on November 19, 2012 at 03:08 PM

    Hello - I am not receiving email notifications when someone completes one of my online forms.  The 3 email addresses I set up on the form are correct, yet I am not receiving notifications.

    Please check into this asap and let me know when this issue is fixed - or, how I can fix it.

    Thank you.

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    Answered on November 19, 2012 at 04:00 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    We have a temporary problem with redirecting to the form Custom Thank You URLs. I think that your Email Notifications are not being sent due to this problem. The problem has been already escalated to our Development Team, I hope it will be fixed shortly.

    In the meantime, you may clone your form. There is a chance that your cloned form will not be affected.

    Enter the URL:

    We will get back to you as soon as we have any updates.

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    Answered on November 19, 2012 at 05:28 PM

    I too am having issues with the Thank You pages not loading, but mine do not direct to custom URLs. Also the email confirmations do not send.

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    Answered on November 19, 2012 at 06:53 PM


    Hi, the services are now restored. I was able to see to test and see the Thank you page of your form. Please do try it again this time.


    Please try also on your end. I could not test your form/web page since it was not indicated. But do try first, as the service is now available again.