What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Getting Email Notifications

    Asked by dannybeen on November 19, 2012 at 03:08 PM

    Hello - I am not receiving email notifications when someone completes one of my online forms.  The 3 email addresses I set up on the form are correct, yet I am not receiving notifications.

    Please check into this asap and let me know when this issue is fixed - or, how I can fix it.

    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 19, 2012 at 04:00 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    We have a temporary problem with redirecting to the form Custom Thank You URLs. I think that your Email Notifications are not being sent due to this problem. The problem has been already escalated to our Development Team, I hope it will be fixed shortly.

    In the meantime, you may clone your form. There is a chance that your cloned form will not be affected.

    Enter the URL: http://www.jotform.co/form/3111201984

    We will get back to you as soon as we have any updates.

  • Profile Image

    Answered by teedart on November 19, 2012 at 05:28 PM

    I too am having issues with the Thank You pages not loading, but mine do not direct to custom URLs. Also the email confirmations do not send.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 19, 2012 at 06:53 PM


    Hi, the services are now restored. I was able to see to test and see the Thank you page of your form. Please do try it again this time.


    Please try also on your end. I could not test your form/web page since it was not indicated. But do try first, as the service is now available again.