What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with email alert

    Asked by kimmc7 on November 19, 2012 at 05:11 PM

    I have created a new form in the folder Jeri Rae.  Unfortunately, it is not delivering the email alert to her email address even though it has been correctly configured to go to her email as the recipient.  It is only going to my email.  Please advise.

    Thank you.

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    JotForm Support

    Answered by Welvin on November 19, 2012 at 06:53 PM

    Hi,

    Please try to check your form notifications "sender email" and please try to use noreply@jotform.com 

    It is something like this;

    Also, please make sure to whitelist jotmails IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, It would be better if you can give us the said form, form URL so we can check it.

    Thank you