Problem with email alert

  • Profile Image
    kimmc7
    Asked on November 19, 2012 at 05:11 PM

    I have created a new form in the folder Jeri Rae.  Unfortunately, it is not delivering the email alert to her email address even though it has been correctly configured to go to her email as the recipient.  It is only going to my email.  Please advise.

    Thank you.

  • Profile Image
    Welvin
    Answered on November 19, 2012 at 06:53 PM

    Hi,

    Please try to check your form notifications "sender email" and please try to use noreply@jotform.com 

    It is something like this;

    Also, please make sure to whitelist jotmails IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, It would be better if you can give us the said form, form URL so we can check it.

    Thank you