What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When will the "bugs" we are experiencing be fixed? Any eta?

    Asked by figaros01 on November 19, 2012 at 06:20 PM

    It seems many are dealing with the same issues regarding emails not being sent and forms not coming through.  According to a post from your support team you are aware of the issue however no eta or solution was presented.  Any idea as to when we can expect things to be back to where they were?

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    JotForm Support

    Answered by EduardoMendez on November 19, 2012 at 07:14 PM

    Hi there, things are back to normal for most of our users.

    Are you still experiencing issues?  Please let us know and accept our apologies for the slight glitch with some of our features.

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    Answered by figaros01 on November 19, 2012 at 07:22 PM

    We received this error message so something is still going on. Please advise
    [cid:image001.jpg@01CDC671.D1AEA460]
    Sandra Brower
    Staff Accountant
    Figaro's Italian Pizza, Inc./Schmizza, Int. Inc./ Nick-N-Willy’s
    503-371-9318 ext. 217
    Fax 866-795-6395
    Notice to Recipient: This e-mail is meant for only the intended recipient of the transmission, and may be a communication priviledged by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. Please notify us immediately of the error by return e-mail and delete this message from your system. Thank you in advance for your cooperation
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    JotForm Support

    Answered by jonathan on November 19, 2012 at 07:37 PM

    Hi Sandra,

    Can you tell us which form of yours is still having this issue? We will check further.

    As mentioned previously by my colleague EduardoMendez, services had been normalized for a while now. So, I could not reproduce the issue on my end.

    Please try closing the browser and do some cache clearing, then log in back to JotForm.

    Update us if issue persist after trying out the suggestions.

    Thanks.

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    Answered by figaros01 on November 19, 2012 at 07:58 PM
    Hi there,
    Closed, cleared everything and it still doesn’t work. We still do not get emails and still goes to blank screen instead of “thank you” screen when submit is clicked.
    Any other suggestions??
    Sandra Brower
    Staff Accountant
    Figaro's Italian Pizza, Inc./Schmizza, Int. Inc./ Nick-N-Willy’s
    503-371-9318 ext. 217
    Fax 866-795-6395
    Notice to Recipient: This e-mail is meant for only the intended recipient of the transmission, and may be a communication priviledged by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. Please notify us immediately of the error by return e-mail and delete this message from your system. Thank you in advance for your cooperation
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    Answered by jeanettebmz on November 19, 2012 at 08:02 PM

    We were informed the issue was resolved, but it might be intermittent , can you please share with us your form's URL?