What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving any submittions

    Asked by ownerfinancebuyers on February 24, 2011 at 10:57 AM

    For the past 2 days I have been getting phone calls from people stating that they are submitting applications but I am not receiving them. I checked in my email and nothing there and I also checked on here under my submittions and nothing is there either. What could be the issue?

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    JotForm Support

    Answered by mliz on February 24, 2011 at 10:51 PM
    I did a test on the applicant form and checked our server logs.
    The notification email was sent and the submission was also
    posted in the JotForm submission.
    Please contact your hosting
    provider and provide them this information:

    Feb 24 23:41:52
    ying sm-mta[26022]: p1P4fpmu026020: to=,
    ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01,
    mailer=esmtp, pri=136684, relay=smtp.secureserver.net.
    [72.167.238.201], dsn=2.0.0, stat=Sent (ok: Message 998664327 accepted)