Why am I unable to clone an old form?

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    lifesf
    Asked on November 19, 2012 at 07:51 PM

    Im also having trouble creating a new form. I need one up here in the next few hours. Please help

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    guest_23235672861052
    Answered on November 19, 2012 at 08:06 PM

    they said it was down..... its been down some time now.  Im having the same problem..  a work around is as follows....   click preview to pull up the URL of the form you want to clone......

    copy url

     

    then go to create a new form.  

     

    click to copy a form from web.. 

     

    paste the url and click..   your form will be copied in its entirety

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    jonathan
    Answered on November 19, 2012 at 08:08 PM

    Hi,

    This was an issue a while ago but had been fixed already. Though the issue is intermittently still occur on some location, majority are restored. Can you please re-try again on your end?

    Use this guided to clone a form (How-to-Clone-an-Existing-Form)

    Update us if the issue persist until this time.

    Thanks.

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    lifesf
    Answered on November 19, 2012 at 08:13 PM

    Hi,

     

    I just tried it again and it still is not working on my end...

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    jeanettebmz
    Answered on November 19, 2012 at 08:14 PM

    Can you please share with us the form ID you are trying to clone so we can test and find out the root of the issue?

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    guest_23235672861052
    Answered on November 19, 2012 at 08:14 PM

    My forms won't clone normally either.  I tried the alternative method and when I go to open it in preview, it says form does not exist.  I also have another ticket open for help with my integration with google docs. 

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    lifesf
    Answered on November 19, 2012 at 08:26 PM

    Ive tried several of my forms and none of them are working for me.. but here is one below

     

    http://www.jotform.com/?formID=23238255547962

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    jonathan
    Answered on November 19, 2012 at 08:46 PM

    @lifesf

    Hi, I cannot seem to find this form --> http://www.jotform.com/?formID=23238255547962  among your forms.. can you please double check if this is the correct form ID#

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    lifesf
    Answered on November 19, 2012 at 08:48 PM

    how do I locate the form id?

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    lifesf
    Answered on November 19, 2012 at 08:49 PM
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    lifesf
    Answered on November 19, 2012 at 08:49 PM

    http://form.jotformpro.com/form/22765474761967

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    EduardoMendez
    Answered on November 19, 2012 at 09:02 PM

    Please try cloning it using the form's URL.

    Here is a guide to help you with that:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Let us know if it works!

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    lifesf
    Answered on November 19, 2012 at 09:13 PM

    that worked.. Is that how I need to do it from now on?

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    EduardoMendez
    Answered on November 19, 2012 at 09:19 PM

    Our dev team is working on resolving the issue with the cloning.

    You can use this method meanwhile.

    Thank you for your patience!