What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I unable to clone an old form?

    Asked by lifesf on November 19, 2012 at 07:51 PM

    Im also having trouble creating a new form. I need one up here in the next few hours. Please help

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    Answered by guest_23235672861052 on November 19, 2012 at 08:06 PM

    they said it was down..... its been down some time now.  Im having the same problem..  a work around is as follows....   click preview to pull up the URL of the form you want to clone......

    copy url

     

    then go to create a new form.  

     

    click to copy a form from web.. 

     

    paste the url and click..   your form will be copied in its entirety

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    JotForm Support

    Answered by jonathan on November 19, 2012 at 08:08 PM

    Hi,

    This was an issue a while ago but had been fixed already. Though the issue is intermittently still occur on some location, majority are restored. Can you please re-try again on your end?

    Use this guided to clone a form (How-to-Clone-an-Existing-Form)

    Update us if the issue persist until this time.

    Thanks.

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    Answered by lifesf on November 19, 2012 at 08:13 PM

    Hi,

     

    I just tried it again and it still is not working on my end...

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    Answered by jeanettebmz on November 19, 2012 at 08:14 PM

    Can you please share with us the form ID you are trying to clone so we can test and find out the root of the issue?

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    Answered by guest_23235672861052 on November 19, 2012 at 08:14 PM

    My forms won't clone normally either.  I tried the alternative method and when I go to open it in preview, it says form does not exist.  I also have another ticket open for help with my integration with google docs. 

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    Answered by lifesf on November 19, 2012 at 08:26 PM

    Ive tried several of my forms and none of them are working for me.. but here is one below

     

    http://www.jotform.com/?formID=23238255547962

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    JotForm Support

    Answered by jonathan on November 19, 2012 at 08:46 PM

    @lifesf

    Hi, I cannot seem to find this form --> http://www.jotform.com/?formID=23238255547962  among your forms.. can you please double check if this is the correct form ID#

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    Answered by lifesf on November 19, 2012 at 08:48 PM

    how do I locate the form id?

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    Answered by lifesf on November 19, 2012 at 08:49 PM
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    Answered by lifesf on November 19, 2012 at 08:49 PM

    http://form.jotformpro.com/form/22765474761967

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    JotForm Support

    Answered by EduardoMendez on November 19, 2012 at 09:02 PM

    Please try cloning it using the form's URL.

    Here is a guide to help you with that:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Let us know if it works!

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    Answered by lifesf on November 19, 2012 at 09:13 PM

    that worked.. Is that how I need to do it from now on?

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    JotForm Support

    Answered by EduardoMendez on November 19, 2012 at 09:19 PM

    Our dev team is working on resolving the issue with the cloning.

    You can use this method meanwhile.

    Thank you for your patience!