Inline embeded setting does not save changes

Hi, I resized a form (made it smaller) via Inline Embade Setting & saved it. But as soon as I refresh the page the form is going back to the previous size. How can I make a form smaller?

Thanks

Hello,

Unfortunately, I am not sure which size you have tried to set, but I can see that the form has same settings as on your screenshot at the moment. Please also make sure to press the Save button when you finish adjusting embedding settings:

Please get back to us if the issue persists.

Thank you.

Hi, I want to keep the whole form above the fold. the size may be W:444*H:466 or smaller.

Yes, I always press the save button, it says that it has been saved, but as soon as I refresh or reopen the page it goes back to its original size!

One more issue is: You may have noticed that, the top part of the form appears on the screen first then the rest. Why not the whole part (up to the 'next' button) is not appearing at a time?

Thanks

I've cloned your form and tested it. I was able to replicate the issue.

The problem has escalated this to our developers and we will let you know via this thread when there is an update on this.

For the other issue; I tested and I could see the problem not always. It could happen because of the embed code.

If you need any help, let us know.

Hi, is there any update? have your developer found a way to fix it?

Hi again,

Unfortunately, there isn't any update yet. You will be notified from here if there is an update.

Thank you for your patience.

Hi, 

I have moved your new question as a new thread, so we could investigate it properly. 

Please follow up here: https://www.jotform.com/answers/1505158

Hello again, 

It seems that you have your web page on wordpress and embedding a form using it's script code. I can assume that there can be a script conflict present, which is causing the issue. Have you tried to re-embed the form using it's iframe code? 

Getting-the-Form-iFrame-Code

If this will not work, I can suggest to use the following code to embed a form. I have excluded the script part and shrinked the size of iframe to the size you asked: W:444*H:466 or smaller

 <iframe id="JotFormIFrame-81484404263354" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotformeu.com/Mailsave/see-how-much-you-can-save" frameborder="0" style="width: 1px; min-width: 100%; height:466px; border:none;" scrolling="no" > </iframe> 

Unfortunately, there is still no update from our developers.

Please try this options and let us know how it goes. 

Thank you.

Thanks for getting back to me. I have tried this and the form is smaller. However, it is not editable on inline embed now. 

Also, as the form is smaller but the text size is the same, you have to scroll within the form to see the whole question... is there a way to make the font size smaller?

Thanks, 

Hello,

I was not able to find an option to adjust font size for Card forms at the moment. However, if you use embedding code, which I've suggested earlier, you can try changing the min-width value of iframe, the font should also get smaller. For example, I've set the width to 85% instead of 100% and the font was changed from 18px to 14.4px:

 <iframe id="JotFormIFrame-81484404263354" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/81484404263354" frameborder="0" style="width: 100px; min-width: 85%; height:505px; border:none; " scrolling="no"> </iframe>

We can also submit a feature request on your behalf regarding font size settings. 

Our apologies on the delay for resolving initial issue you reported. As soon as inline embed feature is fixed, we will update you via this thread.

Now the form looks better than before.

Thanks for your advice.