Short Scrollable Terms widget is showing up as blank with no content

  • csfltd
    Asked on June 4, 2018 at 11:25 AM

    Hi for some reason, we have an issue with our forms which use the Short Scrollable Terms. This is showing up as blank with no content?

    Jotform Thread 1490565 Screenshot
  • BJoanna
    Replied on June 4, 2018 at 12:57 PM

    I tested your form in Google Chrome and I was not able to replicate the issue. The text is visible on my end in the Form Builder and on the live form. 

    However, I was able to replicate the issue when I tested the form with Firefox Quantum and one of my colleagues was able to replicate the issue in Goggle Chrome. The Short Scrollable Terms widget is working fine in incognito mode, so please clear your browser cache to resolve the issue. 

    https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/ 

    Hope this helps to solve the issue.