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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i had a submission but did not recieved email alert for it

    Asked by ispot on November 19, 2012 at 10:06 PM

    i configuratated my form to recieve a notification by mail after submission however once i had submission no mail recieved (automatically)

    regards

    Page URL:
    http://form.jotform.co/form/23006492692858

  • Profile Image

    Answered by pinoytech on November 19, 2012 at 10:27 PM

    Hi ispot,

    Your mail log shows that the submission has been successfuly submitted/sent to your email address eshop@ispot.pf.

    Current Server: 

    /var/log/jotform/amazonSES.log:[19/Nov/2012:21:48:59 -0500]  AmazonSES Sent email to eshop@ispot.pf -  MessageID:0000013b1bb7f5d2-6f4d8f3b-8658-4e58-bdfd-9ba2687ba70d-000000 - RequestId:d56dcec1-32bc-11e2-a6bd-25e9afe4475c

    Have you checked already your email spam folder? Can you please whitelist JotMail's IP's Addresses?

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image

    Answered by ispot on November 19, 2012 at 11:12 PM
    thank you for your prompt reply, i looked in spam and trash no trace of the
    mail, i use gmail on this domain
    regards
    2012/11/19 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by liyam on November 20, 2012 at 01:10 AM

    Thank you for letting us know ispot.  If you're using Google Apps on your ispot.pf domain, you can read on this email whitelist instructions by Google.

    Please let us know if you need further assistance or if you have more questions.

    Thanks.