i had a submission but did not recieved email alert for it

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    Asked on November 19, 2012 at 10:06 PM

    i configuratated my form to recieve a notification by mail after submission however once i had submission no mail recieved (automatically)


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    Answered on November 19, 2012 at 10:27 PM

    Hi ispot,

    Your mail log shows that the submission has been successfuly submitted/sent to your email address eshop@ispot.pf.

    Current Server: 

    /var/log/jotform/amazonSES.log:[19/Nov/2012:21:48:59 -0500]  AmazonSES Sent email to eshop@ispot.pf -  MessageID:0000013b1bb7f5d2-6f4d8f3b-8658-4e58-bdfd-9ba2687ba70d-000000 - RequestId:d56dcec1-32bc-11e2-a6bd-25e9afe4475c

    Have you checked already your email spam folder? Can you please whitelist JotMail's IP's Addresses?


    Thank you!

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    Answered on November 19, 2012 at 11:12 PM
    thank you for your prompt reply, i looked in spam and trash no trace of the
    mail, i use gmail on this domain
    2012/11/19 Jotform Support Forum
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    Answered on November 20, 2012 at 01:10 AM

    Thank you for letting us know ispot.  If you're using Google Apps on your ispot.pf domain, you can read on this email whitelist instructions by Google.

    Please let us know if you need further assistance or if you have more questions.