Cannot display Thank you Page

  • Profile Image
    sunflowertravel
    Asked on November 20, 2012 at 03:53 AM

    Hi Support,

     

    "Thank you" pages cannot display after user submit form. Then, no email is received from jotform notification. Please help to check, thanks!

  • Profile Image
    Welvin
    Answered on November 20, 2012 at 04:45 AM

    Hi,

    Thank you for contacting us with regards to this matter. To answer your queries;

    "Thank you" pages cannot display after user submit form.

    - Which form is this please? May we know the form URL or the webpage where the said form is embedded so we could check it?

    - I have just tested your last form ID (https://www.jotform.com/12461721299 on record) and I can see a thank you message.

     

    Then, no email is received from jotform notification. 

    - Please try to update your form notifications settings "Sender Email" and use noreply@jotform.com

    Example:

    Also, if you are setting up your form notifications using our conditions, please make sure to use/put comma next to the first email then space before the next email.

    Example:

    vincecudz@gmail.com, vincecudas@gmail.com, vince@gmail.com

    Also, please make sure that the email conditions aren't doubled.

     

    I do hope this helps.

    Thanks