What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    On one particular form my Notification email does not work

    Asked by robinstride on November 20, 2012 at 08:17 AM

    Why ?

    I have deleted it and started it again and although the test works, no emails appear !

     

    Help.. I am getting worried I am missing potential clients

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    Answered by fxr on November 20, 2012 at 08:50 AM

    What form are you having this problem with?

  • Profile Image

    Answered by robinstride on November 20, 2012 at 09:39 AM

    DI Registration in full



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    JotForm Support

    Answered by Welvin on November 20, 2012 at 10:06 AM

    Hi Robin,

    Please try updating your form notifications "Sender Email" to noreply@jotform.com as shown on this visual guide;

    Also, please add Jotmails IP Addresses to your Whitelist; Whitelisting JotMails IP Addresses

    I do hope this will fixed your problem.

    Thanks