If the data is being downloaded encrypted .

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    rubenh
    Asked on June 06, 2018 at 06:05 PM

    If the data is being downloaded encrypted ... how can I view the data



    This is a re-post of a comment on How to Export Form Data to Excel

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    seyma
    Answered on June 06, 2018 at 06:31 PM

    Hi,

    When you access your submissions on your account, you will be prompted to upload your private key for the data to be decrypted.

    After decryption, the data will be view-able in plaintext that is in a readable format. And then, it can be exported to Excel/CSV.

    Kindly refer to  this guide for more information.

    Please let us know if you need any assistance.

    Thanks.