What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My e-mail alerts don't work

    Asked by plasticmary on November 20, 2012 at 09:47 AM

    Hi. I created a form for a dog rescue and would like the form to be send to three e-mails. I set the two extra e-mails up but the test e-mail just goes to one e-mail. Can you tell me why that is and how to resolve it? Thank you!

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    Answered by moonzkie on November 20, 2012 at 10:16 AM


    I have checked all the forms that you have and the notification emails are only assigned to one email.

    Here are guides that can help you:



    Please take note that Test Email function in the Email Alerts screen can only send to the address associated with your JotForm account. It was made this way to prevent abuse from spammers. To test your newly added recipient emails, you must send a real submission to your live form.

    Please feel free to ask if you need more information with anything that's related to JotForm.