My e-mail alerts don't work

  • Profile Image
    plasticmary
    Asked on November 20, 2012 at 09:47 AM

    Hi. I created a form for a dog rescue and would like the form to be send to three e-mails. I set the two extra e-mails up but the test e-mail just goes to one e-mail. Can you tell me why that is and how to resolve it? Thank you!

  • Profile Image
    moonzkie
    Answered on November 20, 2012 at 10:16 AM

    Hi,

    I have checked all the forms that you have and the notification emails are only assigned to one email.

    Here are guides that can help you:

    http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    http://www.jotform.com/help/39-Send-Form-Emails-to-Multiple-Recipients

    Please take note that Test Email function in the Email Alerts screen can only send to the address associated with your JotForm account. It was made this way to prevent abuse from spammers. To test your newly added recipient emails, you must send a real submission to your live form.

    Please feel free to ask if you need more information with anything that's related to JotForm.