Condition suddenly non-functional after months of good execution.

  • Profile Image
    Asked on November 20, 2012 at 10:02 AM

    Yesterday I started receiving e-mail alerts EVERY TIME someone filled out the form, rather than only when they requested a review.  I didn't change anything, and have tried several times to reinstate the condition, but it continues to send e-mails everytime.


    It's supposed  to only send me an e-mail if the field "If you feel there is an error..." is filled, which it's not.

  • Profile Image
    Answered on November 20, 2012 at 10:27 AM


    Upon checking, you have not assigned a notification mail for your form.

    Please check this guide to know how to create one:

    Thank you.

  • Profile Image
    Answered on November 20, 2012 at 10:32 AM

    OK, first of all, if I have not assigned a notification mail, then how am I getting OVER-notified?  I'm receiving notifications even when I don't want them!

    Second of all, I have a screen shot showing that I have an e-mail setup, it's the same one that's been set up for MONTHS and has worked without issue prior to the past 24 hours or so.

  • Profile Image
    Answered on November 20, 2012 at 11:07 AM

    I apologize for this inconvenience, is there any way you could send us a screenshot of these notifications so that we can check them against your account's submissions for the related form?

    The reason I am asking this is because after doing some testing I was unable to replicate the same problem that you've been having. I tried it 3 times without and 2 times with the conditional logic applied and only 2 of them worked which shows that it is currently working correctly now.



    A possible fix to this problem for you would be for you to Clone your original form to make a new one and test that one out on your website to see if this corrects the issue for you.

    I hope this helps but if you happen to still be having more problems then please let us know immediately.