Stripe payment integration adding new customers

Hi, 

 I have been using Jotform Stripe integration for a while and we noticed a strange thing lately. In some occasion when an existing customer re-register using our form there is no new client ID created like usual but instead the customer ID showing up is the same as their previous order. Started a few weeks ago. 

I am not sure what data Jotform uses to know it is the same customer. Credit card? email?Combination

 Loic

Hello,

We generate customer ID and send it to Stripe. We don't keep the data. Customer ID is generated using the customer email address and last 4 numbers of a credit card.

Let us know if you have other question.

so what happen if someone submit several form with Stripe payment with the same email and the same credit card? 

On my side it definitely looks like when a user submit a form with the same email and credit card no new customer is created. This is a recent behavior.

Hello,

If the person submits several forms with the same email and the same credit card, the customer ID will be the same, new customer won't be created.

If you need further assistance let us know.

Hi there,

We have revised existing options and added a new one for the 'Create Customer' setting.

To get the old behavior back, please select the option 'For each submission'.

This will skip the check for existing customer and will always create a new customer for each submission.

Hope you like this update.

Cheers!

This is great, thank you!