What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't I receive submissions by email?

    Asked by CGF on February 24, 2011 at 08:32 PM
    Why don't I receive submissions by email?


    If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email.

     

    URL

    http://www.jotform.com/?formID=10541049337

    Page URL:
    http://www.jotform.com/?formID=10541049337

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    JotForm Support

    Answered by mliz on February 24, 2011 at 09:07 PM
    I made a test submission using the form and check our mail logs.
    It appears that there is a problem with the mx server configuration
    for your domain. Below is the server logs you can provide to your
    mail administrators.

    Feb 24 21:50:39
    ying sm-mta[5491]: p1P2odWd005486: to=,
    ctladdr= (1001/1002), delay=00:00:00, xdelay=00:00:00,
    mailer=esmtp, pri=124546, relay=cgfjoinery.com.au.,dsn=4.0.0,
    stat=Deferred: Name server: cgfjoinery.com.au.: host name lookup failure