Why don't I receive submissions by email?

  • Profile Image
    CGF
    Asked on February 24, 2011 at 08:32 PM
    Why don't I receive submissions by email?


    If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email.

     

    URL

    http://www.jotform.com/?formID=10541049337

  • Profile Image
    mliz
    Answered on February 24, 2011 at 09:07 PM
    I made a test submission using the form and check our mail logs.
    It appears that there is a problem with the mx server configuration
    for your domain. Below is the server logs you can provide to your
    mail administrators.

    Feb 24 21:50:39
    ying sm-mta[5491]: p1P2odWd005486: to=,
    ctladdr= (1001/1002), delay=00:00:00, xdelay=00:00:00,
    mailer=esmtp, pri=124546, relay=cgfjoinery.com.au.,dsn=4.0.0,
    stat=Deferred: Name server: cgfjoinery.com.au.: host name lookup failure