EMAIL ALERTS don't seem to be working properly....

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    integrity9
    Asked on November 20, 2012 at 12:54 PM

    your EMAIL ALERTS don't seem to be working properly....

    luckily, the system does send an alert to the Account admin email address, but the email alert i had set up stopped working a couple days ago.

    i changed things up to make it work for me, but i thought you might want to know about this issue.

    it was working fine prior to a couple days ago.

     

     

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    liveantics
    Answered on November 20, 2012 at 01:09 PM

    I am having the same problem. I went on to check my "email alerts" and the box wouldn't pop up either.

     

    Quite frustrating

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    EduardoMendez
    Answered on November 20, 2012 at 02:25 PM

    Hi there, 

    Thanks for bringing this to our attention and our apologies for the inconveniences.

    We had released a new feature that caused some temporary issues with some of the other features that we already offer.  Our dev team is currently working on a solution.  

    We would be glad to look into your e-mail issue.  Can youplease let us know the URL or the names of the forms in question? 

    We'll wait for your response!

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    liveantics
    Answered on November 20, 2012 at 03:27 PM

    Here is the link to my form that will not send email notifications: http://form.jotform.us/form/21525802025140.

    Thanks for the help

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    EduardoMendez
    Answered on November 20, 2012 at 03:43 PM

    Hi there, 

    I have cloned your form and upon checking i was able to reproduce an issue with your e-mail notifications option.

    When clicking on the E-mail icon in order to further investigate the settings on your notifications, I was not able to access the wizard that allows me to change the settings.

    I will forward this issue to our dev team and they will update you when a resolution is found.

    We apologize for the inconvenience and thank you for your patience!

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    oncommand
    Answered on November 20, 2012 at 04:26 PM

    i set up an auto-responder. in the conditions, i'm able to fill in the fields to set the auto-responder up, conditionally, but then i'm not able to SUBMIT.

     

    help?

    http://oncommanddogs.com/enroll.html

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    EduardoMendez
    Answered on November 20, 2012 at 05:23 PM

    @oncommand

    Please start a new thread with your question.

    We'll be glad to assist you!

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    ozan
    Answered on November 21, 2012 at 09:42 AM

    @integrity9, @liveantics & @oncommand,

    We have fixed the condition and email issues. Do your problems persists? I will really appreciate if you check it and share your feedback. Thanks.