What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EMAIL ALERTS don't seem to be working properly....

    Asked by integrity9 on November 20, 2012 at 12:54 PM

    your EMAIL ALERTS don't seem to be working properly....

    luckily, the system does send an alert to the Account admin email address, but the email alert i had set up stopped working a couple days ago.

    i changed things up to make it work for me, but i thought you might want to know about this issue.

    it was working fine prior to a couple days ago.

     

     

    Page URL:
    http://fruits-n-veggies.com/contact.html

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    Answered by liveantics on November 20, 2012 at 01:09 PM

    I am having the same problem. I went on to check my "email alerts" and the box wouldn't pop up either.

     

    Quite frustrating

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 02:25 PM

    Hi there, 

    Thanks for bringing this to our attention and our apologies for the inconveniences.

    We had released a new feature that caused some temporary issues with some of the other features that we already offer.  Our dev team is currently working on a solution.  

    We would be glad to look into your e-mail issue.  Can youplease let us know the URL or the names of the forms in question? 

    We'll wait for your response!

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    Answered by liveantics on November 20, 2012 at 03:27 PM

    Here is the link to my form that will not send email notifications: http://form.jotform.us/form/21525802025140.

    Thanks for the help

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 03:43 PM

    Hi there, 

    I have cloned your form and upon checking i was able to reproduce an issue with your e-mail notifications option.

    When clicking on the E-mail icon in order to further investigate the settings on your notifications, I was not able to access the wizard that allows me to change the settings.

    I will forward this issue to our dev team and they will update you when a resolution is found.

    We apologize for the inconvenience and thank you for your patience!

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    Answered by oncommand on November 20, 2012 at 04:26 PM

    i set up an auto-responder. in the conditions, i'm able to fill in the fields to set the auto-responder up, conditionally, but then i'm not able to SUBMIT.

     

    help?

    http://oncommanddogs.com/enroll.html

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 05:23 PM

    @oncommand

    Please start a new thread with your question.

    We'll be glad to assist you!

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    JotForm Support

    Answered by ozan on November 21, 2012 at 09:42 AM

    @integrity9, @liveantics & @oncommand,

    We have fixed the condition and email issues. Do your problems persists? I will really appreciate if you check it and share your feedback. Thanks.