What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm delivery failures

    Asked by outugo on November 20, 2012 at 12:55 PM

    In the last 24-48 hours we have experienced significant failures with your service.   The failure to transmit completed forms has caused our organization to not receive a significant number of requests for service.   Once we were made aware of the problem by our angry customers, we have identified that (at least some) completed forms were saved in our account, but were not forwarded via email as they are configured.  

    Based on the amount of feedback on your forums, we assume you are aware of a problem.  We need guidance in regard to if you have identified and fixed the problem or if we should continue to use backup measures to ensure our customers are able to communicate with us.  

    Please provide an update to the situation.

     

    Thank you.

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    JotForm Support

    Answered by NeilVicente on November 20, 2012 at 01:43 PM

    First off, we are sorry for the troubles caused by these issues. These were caused by a new update rolled out yesterday.

    According to our developers, the problem with the email delivery has already been solved. If it still persists, let us know so we can investigate further.

    By the way, I noticed that your email alerts are being sent conditionally. If it is still being affected by the issue, try adding a separate catch-all notification (that is NOT conditional) for your form so that you'll receive an email for every submission no matter what.