Email with attached PDF file not being sent

Hi. I have a form that sends an autoresponder with a PDF attached. However, the email never sends. When I click "test email" I get the test but the PDF is not attached.

This is for the form on my account called Father's Day Freebie.

We would like to apologize for any inconvenience.

I have checked the email logs/history for your account and I did not see any email alerts that have failed for the form that you mentioned.

You can also check that on your end — How-to-View-Form-Revision-History

I also tried submitting a clone version of your form, but I wasn't able to reproduce the issue you described.

I would suggest that you try to check if the emails ended being in the Spam Folder of the email address you used for testing the email autoresponder in your form.

You can also try removing the PDF you attached in the autoresponder and test the form without it, just to see if the issue is with the "Attach a File" feature.

Lastly, it might be a temporary issue and you can try creating a new email autoresponder.

I figured out that the issue was that I was trying to send from a custom email address. The problem was corrected when I changed it to the jot form sending email.
Rachel Wyatt
Wyatt Designs
336.306.8463
wyattdesignsandprinting.com
...

Thank you for your update. We are glad to hear that the issue is resolved.