What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deleted fields still showing

    Asked by karenhagglund on November 20, 2012 at 03:54 PM

    I deleted fields and saved three times and the shipping address is still showing

    Page URL:
    http://form.jotform.ca/form/23246483316251

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    JotForm Support

    Answered by idarktech on November 20, 2012 at 04:21 PM

    Hi,

    There was a delay of updates on form.jotform.ca domain but this shouldn't take long. However, you can use  this URL http://www.jotform.ca/form/23246483316251 to be able to view your updated form for the time being. This is a permanent resolution so you could change your embed codes as well.

    Our apologies for the inconveniences caused. 

  • Profile Image

    Answered by karenhagglund on November 20, 2012 at 04:38 PM

    Thanks but the form gives me an error.

    Security header is not valid

    Details: Transact: TIMESTAMP=2012%2d11%2d20T21%3a36%3a27Z&CORRELATIONID=a5811233d9bd&ACK=Failure&VERSION=54%2e0&BUILD=4137385&L_ERROR

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    JotForm Support

    Answered by idarktech on November 20, 2012 at 05:01 PM

    We are truly sorry to say but it will not work with Sandbox credentials. You can only use live credentials.

    Thanks!