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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    2Checkout Form Payment Error

    Asked by cncoaching1 on November 20, 2012 at 04:47 PM

    Hi,

    I have implemented 2checkout into one of my payment forms:

    http://www.cncoaching.com.au/payment

    and after customers complete the form, enter the amount due, and click submit, an error appears on the 2Checkout website: "Parameter Error 
    A parameter error was encountered when attempting to process this sale. 
    Please notify the supplier so that this can be resolved as soon as possible."

     

    The form is:

    http://www.jotform.com/?formID=22312609516953

     

    If you could please advise on what needs tobe done in order for payment to be processed smoothly.

     

    Thanks,

    Chris

    Page URL:
    http://www.cncoaching.com.au/payment

    2Checkout Payment error 2checkout form JotForm style size height
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    JotForm Support

    Answered by fxr on November 20, 2012 at 05:02 PM

    Hi Chris,

    Are you sure your vendor Id is correct in the integration?

    Also, before I escalate this, I would be very grateful if you could try deleting the 2Checkout field and then re-add it, then test and tell us if that resolves the problem?

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    Answered by cncoaching1 on November 20, 2012 at 05:19 PM

    Hi, Thanks for your prompt reply.

    I have checked the ID and it is correct. I also deleted the field and added it back in, and the same problem is occuring.

     

    My account satus with 2Checkout is: "Y (Allowed to Sell, Allowed to Pay)"

    Also, the field is set to 'collecting donations', so would i need to add products in my 2Checkout Account? or is it fine for the customer to enter their desired amount?

     

    Thanks

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    JotForm Support

    Answered by fxr on November 20, 2012 at 05:39 PM

    Thanks for taking the time to do that test for me. Appreciated.

    I will submit this issue to our developers for them to investigate. 

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    Answered by guest_23248215735049 on November 20, 2012 at 10:45 PM

    I was able to test the demo form and when donation is selected, the amount is not passed in which causes the parameter error on 2Checkout's end. The amount should be passed in using the"total" parameter. Let me know if I can be f any help with verifying your integration at cchristenson@2checkout.com.

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    JotForm Support

    Answered by liyam on November 20, 2012 at 10:56 PM

    Thank you for the additional details, Chris.  We'll let the developers know about this.

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    Answered by cncoaching1 on November 21, 2012 at 08:14 PM

    Hi,

    Just wondering if there are any updates?

     

    Thanks

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    JotForm Support

    Answered by EduardoMendez on November 21, 2012 at 09:02 PM

    Hi there,

    We haven't had any updates on the issue. Thanks for your patience!

    Please be assured that our dev team is working very hard, and the ticket for this is openned and marked as "important" in priority. The developper assigned to the ticket will post any updates as soon as they are available.

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    JotForm Support

    Answered by ozan on November 23, 2012 at 05:01 AM

    Hi cncoaching1,

    We've updated 2checkout payment functionality. Donation problem has been fixed. If you have further issues, please let us know. Thanks for the feedback by the way.

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    Answered by cncoaching1 on November 23, 2012 at 08:16 AM

    Hi Ozan,

     

    Thanks for that, much appreciated.

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    Answered by cncoaching1 on November 23, 2012 at 08:24 AM

    However, I was planning on getting a Single Page Checkout as described on the 2Checkout website:

    https://www.2checkout.com/blog/2checkout-blog/standard-single-page-and-standard-multi-page/

     

    and it states that an "s" needs to be added to the html coce as such:

     

    https://www.2checkout.com/checkout/spurchase

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    JotForm Support

    Answered by ozan on November 23, 2012 at 08:54 AM

    I had a look at the single page mode as you said, I think it looks much nicer than the multiple one. So I've redirected all the 2checkout payments to the single page mode.

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    Answered by cncoaching1 on November 23, 2012 at 08:56 AM

    Thank you very much!

    Also, am i able to change the word "Donation" to "Payment of Invoice" on the single page mode, under the heading "Your Cart" ?

     

    Thanks very much for the support

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    JotForm Support

    Answered by ozan on November 23, 2012 at 09:11 AM

    We've recently contacted to 2checkout team about the donation issue and they suggest to set the name of the product to 'Donation' since 2checkout has no parameters to identify a donation. Actually I don't think this is a technical limitation, but it would be better to keep it that way, sorry for that.

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    Answered by cncoaching1 on November 24, 2012 at 01:32 AM

    Thant's fine, thanks for everything so far.

    I also have another enquiry. After payment has been processed and the client is returned back to my website (thank you page), JotForm is not sending me an email alert of the form completed by the clien ton the website:

    www.cncoaching.com.au/payment

    I have followed the required steps of embedding the form using the Webs.com code, and i have set the sender to be the email field in the form.

     

    If you could please advise on how i could resolve this, it would be much appreciated.

    Thanks

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    JotForm Support

    Answered by Welvin on November 24, 2012 at 02:13 AM

    Hi,

    Please add Jotmails IP Address to your Whitelist: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, a good solultion is to use noreply@jotform.com as "Sender Email". This is available when you click the dropdown options and at the end portion of the list.

    Example Settings:

    Thanks and I do hope this helps.

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    Answered by cncoaching1 on November 24, 2012 at 03:41 AM

    The domain provider is not able to use your IP Adresses

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    JotForm Support

    Answered by idarktech on November 24, 2012 at 05:16 AM

    @cncoaching1

    I have submitted a 0.01 donation as a test. Can you please check if it went through fine?

    According to the mail logs, notification was delivered successfully.

    Current Server: 

    /var/log/jotform/amazonSES.log:[24/Nov/2012:04:34:01 -0500] 22308976129965 AmazonSES Sent email to ******e@cncoaching.com.** -  MessageID:0000013b31c438a7-3c32aac8-a4d7-412c-92f4-11ec25e3fa84-000000 - RequestId:145ffab0-361a-11e2-877b-db4c4464852f

    Also, you seem to have few pending submissions with your forms. Here's a short explanation and a guide about pending submissions. How to View Pending Submissions

    Do let us know if you have further questions. Thank you!

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    Answered by cncoaching1 on November 24, 2012 at 04:51 PM

    I recieved the payment from Elton Cris, and i could see that on my 2Checkout Account. However, i recieved no email from JotForm of the form you completed on my website.

    I have checked the Pending Submissions Page, and once i selected "complete submission", the forms were then emailed to me. Why do i need to do this manually? I am being paid for a service being provided, not a product being sold, so there is no need to confirm arrival of shipment. I have also recieved the payment into my 2 Checkout Account, so i do not see why JotForm has not been notified.

    If there is someway to make this automatic, maybe by getting in touch with 2Checkout or by automatically sending the form, then it would be much appreciated.

     

    Thanks for all the help by the way, it displays a lot about your company

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    JotForm Support

    Answered by fxr on November 24, 2012 at 04:59 PM

    So Eltons payment completed via 2Checkout, but it only showed in your pending submissions?

    I too have sent a 0.01c donation (its your lucky day!), can you tell me if that one has also ended up in 'Pending Submissions'?

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    Answered by cncoaching1 on November 24, 2012 at 05:06 PM

    Correct. I also recieved your payment with the name "Jot Form TEST" of 0.01 into my 2Checkout Account, and the form was in "Pending Subissions"

    Do you know what i could do to fix this? or do your programmers need to work on it?

     

    Thanks

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    JotForm Support

    Answered by fxr on November 24, 2012 at 05:15 PM

    Yeah, sounds like its something our devs will have to look at.

    The fact that the payments are ending up in your pending submissions also explains why you are not getting Email notifications.

    I have just submitted an escalation ticket to the developers, I am sure we can get this sorted out for you.

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    Answered by cncoaching1 on November 24, 2012 at 05:18 PM

    That also makes sense to me. Thanks very much

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    JotForm Support

    Answered by ozan on November 26, 2012 at 02:57 AM

    Hi cncoaching1,

    I've tested your form specifically and I can't replicate the problem. Can you check for me if the problem still exists? Thanks.

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    JotForm Support

    Answered by ozan on November 26, 2012 at 03:17 AM

    @cncoaching1

    As I see, the problem still exists. I will contact 2co team about the issue. Sorry for the inconvenience.

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    Answered by cncoaching1 on November 26, 2012 at 03:29 AM

    The problem is still persistent. Thanks so much for your follow up , your support is much appreciated

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    JotForm Support

    Answered by idarktech on November 26, 2012 at 04:07 AM

    @cncoaching1

    Thanks for the update!

    We'll let you know here once we have something to report.

    Thank you for your patience.

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    Answered by cncoaching1 on November 26, 2012 at 04:49 AM

    Hi,

    I just wanted to make sure whtehr you guys know that i get charged $0.45 per transaction. so a transfer of $0.01 is costing me money as you guys have made over 10 transfers in the past few days. If you could get this sorted with 2Checkout for them to waive the transaction fee for the trials you guys are performing, that would be much appreciated.

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    JotForm Support

    Answered by ozan on November 26, 2012 at 04:51 AM

    God, I was not aware of that, sorry. I will start my own account for testing. Thanks for the notice.

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    JotForm Support

    Answered by ozan on November 26, 2012 at 07:12 AM

    @cncoaching1

    We've received a solution from the 2co team as below: 

    This 2Checkout account is using the “Direct Return” return method which bypasses the return page and works like a spider that gets the HTML returned by the server and prints it on the screen. Links, images and CSS will not resolve with this method if the return page is using relative paths. The issue can be easily corrected by having the user change the return method to “Given Links Back to my Website” on their 2Checkout account Site Management page

    Can you try the given method and notify us if it works? JotForm needs the redirections to complete the payment, and "direct return" prevents them.

    Btw, can you revoke the payments we did for the test purpose? If you can't please let me know. Thanks.

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    Answered by cncoaching1 on May 24, 2013 at 11:42 PM

    Hi Ozan,

    Excuse the delayed response.

    I have tried the above. This adds a final page where it asks the client to "Finalise Payment". After clicking this button, the client is directed back to my website. I am recieving the payment, the client is recieving a receipt from 2checkout, but i am not recieving the Jotform in my email that the client has filled out before making the payment.

    Thanks in advance,

    Chris

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    Answered by cncoaching1 on May 25, 2013 at 01:37 AM
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    JotForm Support

    Answered by liyam on May 25, 2013 at 04:31 PM

    Hello Chris.  I'm not sure if this had been answered already.  Anyhow, if not yet, have you tried checking your email address' spam or junk mail folder?

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    Answered by cncoaching1 on May 25, 2013 at 07:26 PM

    Hi Liyam,

    Thanks for your reply. I have checked the forums, and havent found a solution to this problem. I have checked my junk and spam folder, and no forms ar ebeing sent there. I have made the sender as noreply@jotform so they should be coming through.

     

    Please advise a solution to this.

     

    Your help is much appreciated,

    Chris

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    JotForm Support

    Answered by Welvin on May 25, 2013 at 07:40 PM

    Hi Chris,

    I guess I have your original thread submitted to our level 2 support/developers already. This is related to the payment being sent to your Incomplete Payments Section or Pending Submissions page, that is why you are not able to receive the Email Alerts from your form.

    On this thread: http://www.jotform.com/answers/221648-2Checkout-Payment-is-Completed-but-Pending-submissions-in-Jotform#2

     

    Thank you!