SMS Confirmation widget: No SMS is being sent.

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    Placestrata
    Asked on June 11, 2018 at 01:52 AM

    im getting frequent complaints from end users that they have to wait long time to get the SMS code or sometimes they dont get at all.


    this is poor delivery 

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    ashwin_d
    Answered on June 11, 2018 at 06:37 AM

    I am sorry for the trouble caused to you. Do you mean to say that "SMS Confirmation" widget is not sending SMS confirmation?

    I would suggest you to please ensure that "Twilio Account SID", "Twilio Account SID" and "Twilio Number" is correct and valid in SMS confirmation widget.

    We will wait for your response.

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    Placestrata
    Answered on June 12, 2018 at 02:43 AM
    All suggestions are done without any issues,
    I need this to work we have paid you for what?
    Mohamed Ashraq
    Head of Customer Care & Collections
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    ashwin_d
    Answered on June 12, 2018 at 08:09 AM

    I did try to test your form by using my mobile number but I did not receive the SMS confirmation to verify my number.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

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    Placestrata
    Answered on June 13, 2018 at 01:43 AM
    So get this fixed, jot form is not performing well for the last few days messing our processors now
    Mohamed Ashraq
    Head of Customer Care & Collections
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    widgets
    Answered on August 28, 2018 at 03:32 AM

    Hi we apologize for the late response. We tried your form and it was able to send a SMS confirmation to # we provided. Just make sure that twillio account is able to send messages (us or international). Sometimes the problem lies on the twillio itself. The widget is just a relay to the service.

    Regards,
    Widget Team