How to make form display correctly in Internet Explorer 8?

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    guest_23252660971050
    Asked on November 21, 2012 at 05:25 AM

    On Firefox, the Conditions work, and the display of the form is correct.

    On Internet Explorer 8 however (which is the browser most of my respondents are likely to use), the Conditions don't work, and the display is incorrect, e.g. all the options appear consecutively in one row that is text-wrapped, instead of one neat column. How do I edit this?

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    idarktech
    Answered on November 21, 2012 at 05:59 AM

    Hi,

    Your form appears to be fine on my IE8 browser. FYI, JotForm is compatible even on IE6 and IE7. You can check my short video test with your form here: http://www.screencast.com/t/gmuFAshSH

    It might be a problem with your cache or you might be viewing your form on compatibility mode, please make it sure you aren't viewing on compatibility mode. Reseting your IE8 browser settings might also help. Thanks!

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    guest_23258139112044
    Answered on November 26, 2012 at 09:40 PM

    Hi,

    It works after I reset IE8, but the problem comes back after a while. Some of my users are also experiencing the same problem, and it would be quite difficult to ask them to reset their browsers on top of asking them to fill in the form. Is this an IE problem or a jotform problem? I sometimes get an error on the form page which says "JotForm is undefined".

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    jeanettebmz
    Answered on November 26, 2012 at 10:51 PM

    Besides to what Elton has recommended to you, I think you should check if javascript is disabled on IE8. Another alternative would be to embed the form using the iFrame code

     

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    guest_23258139112044
    Answered on November 26, 2012 at 11:14 PM

    Hi,

    Javascript is enabled. I tried embedding in iFrame as well, but it didn't work. I checked the source code, and I think the problem is in these two lines of codes:

    <script src="//max.jotfor.ms/min/g=jotform?3.1.960" type="text/javascript"></script>

    <link target="_blank" href="http://max.jotfor.js/min/g=formCss?3.1.960" rel="stylesheet" type="text/css" />

    IE cannot seem to access the scripts, which gives a "'JotForm' is undefined" error, and that's when I cannot get the form to display properly. When I copied out the code in these two files and uploaded them in my server as .js and .css respectively, the form worked well.

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    ELIS
    Answered on November 26, 2012 at 11:15 PM

    Sorry made a mistake in my previous post. The two links giving problems are:

    <script src="//max.jotfor.ms/min/g=jotform?3.1.960" type="text/javascript"></script>

    <link target="_blank" href="http://max.jotfor.ms/min/g=formCss?3.1.960" rel="nofollow noopener" rel="stylesheet" type="text/css" />

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    idarktech
    Answered on November 27, 2012 at 12:37 AM

    Hi,

    This is probably a browser related issue as we can't find any errors on your form after loading it even on IE6 browser. This is how your form looks like on IE6 and it is working properly.

    Personally, IE8 is slightly outdated browser for me but it is not a problem with JotForm. I would say JotForm is almost compatible with all IE versions IE6+ but sometimes IE browser's can't handle webpages well due to misconfigured settings. Unfortunately we can't do something about that, however reseting your browser's configuration should help specially when you're tweaking some of its settings. We'd also suggest to consider using updated browser's like Chrome and FF.

    Hope this little information helps. Thank you!