What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email about ssl limits (10ssl/mo). However, my form is not setup as secure.

    Asked by guest_23243645759057 on November 21, 2012 at 07:25 AM

    I have read that i need to uncheck secure form box. So went to that portion of your site, and it is actually not checked. how come my form are submitted as ssl forms? Pls advise soonest possible as i got another email telling me that i reached over quota and my forms will be disabled Thursday, 12pm EST. 

    Thank you!

    Page URL:
    https://www.facebook.com/cutietotsshoppage/app_190322544333196

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    JotForm Support

    Answered by NeilVicente on November 21, 2012 at 07:46 AM

    I have reactivated your account and reset your SSL count. Please make sure that the form is not embedded as secure anywhere.

    I have read that i need to uncheck secure form box. So went to that portion of your site, and it is actually not checked.

    Checking the secure form box will generate a secure embed code. Its state as unchecked or checked will not matter if the form was already embedded as secure.

    You will have to update your embed codes with non-secure ones. Upon testing your Facebook form, I see that you have already updated the codes. Please keep it that way to avoid reaching your SSL limit.

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    Answered by guest_23243645759057 on November 21, 2012 at 07:49 AM

    Thank you so much for your help! :)