Our users receiving "form disbaled" message after they click send..?

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    avonsayac
    Asked on November 21, 2012 at 07:32 AM

    Hello,

    We want to gather 10k submission with this form but for a while (after 530 submissions...) our users are receiving this message!
    :(

    Could you please help us, urgently?  

  • Profile Image
    pinoytech
    Answered on November 21, 2012 at 07:55 AM

    Hi avonsayac,

    As I've checked your form and account, I found out that your account already reach the limit of submissions for free account. As you can see here, free account is limited only to received 100 submissions per month including 10SSL and can received 10 payments. Your account now have already 548 submissions received. What I could recommend to you is to upgrade your account to PREMIUM to increase the number of submissions you received.

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image
    NeilVicente
    Answered on November 21, 2012 at 07:59 AM

    @avonsayac

    Your Professional subscription ended last Oct. 30, and your account has been on Free status since.

    You will have to re-upgrade your account if you intend to receive 10k submissions per month.

  • Profile Image
    NeilVicente
    Answered on November 21, 2012 at 08:00 AM

    By the way, I temporarily enabled your account to avoid down time while you are settling this matter. Let me know if you've finished upgrading your account.

  • Profile Image
    avonsayac
    Answered on November 22, 2012 at 06:14 AM

    Thank u for quick response. I've upgraded my account.