What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our users receiving "form disbaled" message after they click send..?

    Asked by avonsayac on November 21, 2012 at 07:32 AM


    We want to gather 10k submission with this form but for a while (after 530 submissions...) our users are receiving this message!

    Could you please help us, urgently?  

    Page URL:

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    Answered by pinoytech on November 21, 2012 at 07:55 AM

    Hi avonsayac,

    As I've checked your form and account, I found out that your account already reach the limit of submissions for free account. As you can see here, free account is limited only to received 100 submissions per month including 10SSL and can received 10 payments. Your account now have already 548 submissions received. What I could recommend to you is to upgrade your account to PREMIUM to increase the number of submissions you received.

    If you need further assistance, do let us know.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on November 21, 2012 at 07:59 AM


    Your Professional subscription ended last Oct. 30, and your account has been on Free status since.

    You will have to re-upgrade your account if you intend to receive 10k submissions per month.

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    JotForm Support

    Answered by NeilVicente on November 21, 2012 at 08:00 AM

    By the way, I temporarily enabled your account to avoid down time while you are settling this matter. Let me know if you've finished upgrading your account.

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    Answered by avonsayac on November 22, 2012 at 06:14 AM

    Thank u for quick response. I've upgraded my account.