What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What's going on with the folders?

    Asked by tvilling on November 21, 2012 at 08:19 AM

    Hi

    I had my forms nicely divided into different folders, but all folders are gone now and the forms are just in the mainfolder in a big mess.

    What happend?

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    JotForm Support

    Answered by idarktech on November 21, 2012 at 09:04 AM

    Hi,

    We are truly sorry about that.

    As per our Co-Founder's words on this very rare issue.

    "This can usually happen when there is an interruption while a change in form folders are getting saved."

    This is just a visual problem and all forms should remain functional, they are actually unaffected by this.

    We have actually been developing a new my forms page and we are about to release it. The folder system is much better and it shouldn't have the same kind of problems. We hope to be able to release in a couple of weeks.

    Again, we are sorry for this inconvenience. Thanks.