Browser freezes when ''Clear on being hidden'' option is selected

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    montrealacoustique
    Asked on June 13, 2018 at 08:33 PM

    This form: https://www.jotform.com/71056955427260

    Edit link: https://www.jotform.com/edit/4047171252737081645

     

    When ''Clear on being hidden'' or ''Clear on submit'' is selected, the browser freezes when trying to edit the form. I need to clear hidden fields in order to make payment options work.

     

    Thanks

     

    1528936409jotcap.PNG

  • Profile Image
    Kiran
    Answered on June 14, 2018 at 12:05 AM

    Generally, the issue happens when there are more fields and conditions set on the form. As I check your JotForm, I see that there are about 210 fields and 40 conditions set on the forms. Please note that when the value of a field set with a condition is changed, all the associated conditions will be triggered sometimes cause cascading effect based on the conditions set. I have cloned the form to my account and was able to replicate the issue. As I tried disabled some of the calculation conditions, the form seems to be loading normally. 

    Please review the conditions set on the form once and see if you can make use of Form calculation widget to perform calculations right on the form without using conditions. Let us know if you need any further assistance. We will be happy to assist.