What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a Not-For-Profit question

    Asked by tbachleda on November 21, 2012 at 03:41 PM

    Hi there! I've really liked creating forms with your form builder! You've made it incredibly easy to create simple and more complex forms with ease. I'm currently working for a local not-for-profit and creating a DVD order form connected with paypal to recieve and process orders. I know that the free version allows 10 payment transactions per month. I have a feeling that we may exceed that limit from time to time. We are a 501(c)3 organization, and I was wondering if you had any different pricing options for local organizations like ours! There are many other 3rd party companies that offer shopping cart style checkouts, but most are geared toward larger companies with a for-profit budget. Any help or response would be highly appreciated because we really like the ease of use with your system. Hope to hear back from you soon, thanks!

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    JotForm Support

    Answered by EduardoMendez on November 21, 2012 at 04:01 PM

    Hi there,

    We are glad you feel this way about our product!

    As per our prices, I am sure you will find that we have tried to provide the best product possible at very reasonable prices.  We offer the flexibility of upgrading when needed and downgrading when ever you wish.  The way it works is, once you are approaching your limit, we will send you a friendly warning to upgrade.  If you feel that next month you will not need as many submissions, you can simply request to downgrade to the free plan.  We do not charge extra for any of the support or the features that we offer.

    Because of these across-the-board low prices, we currrently do not have special rates.  However, if you would like to direct your request to our management, please forward it by mail to support@jotform.com.  Please make the request to the attention of Jeanette (support manager) and you should hear back from us shortly.

    Thanks again for using JotForm! 

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    Answered by tbachleda on November 21, 2012 at 04:14 PM

    Thanks for responding so quickly! If I have any other questions i'll be sure to contact Jeanette in the future!