What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We've reached one million

    Asked by altpress on November 21, 2012 at 04:07 PM
    We have more forms to put up but they are getting shut down because I think we reached one million on another form. Can we buy more submissions???? Help
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    JotForm Support

    Answered by EduardoMendez on November 21, 2012 at 04:09 PM

    Hi there,

    Can you please further explain why you think you are being shutdown? Inotice that your account status seems to be fine.

    We'll be glad to help!

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    Answered by altpress on November 27, 2012 at 01:54 PM

    Our forms are just blank on our pages:

    http://www.altpress.com/ap_readers_poll_2012

    So I'm assuming that all of our forms are disabled since we reached 1 million submissions.

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    Answered by altpress on November 27, 2012 at 02:01 PM

    Here's the one form that we don't see on the page listed above:

    http://www.jotform.com/?formID=23206971009955

    Is something wrong with the form itself?

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    Answered by altpress on November 27, 2012 at 02:20 PM

    Everytime I go to fill out the form, it disables itself in JotForm.

    Again, the reason I think it keeps diabling is because we recently had a form get 987,000+ submissions, and that combined with the rest of our currently live forms, out us over 1 milliion submissinos for the month, hence the form keeps disabling itself.

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    JotForm Support

    Answered by Mike_T on November 27, 2012 at 02:27 PM

    We are sorry for the inconveniences caused.

    Your account looks good, but somehow you get the Submission Limit option enabled on that form. As far as I can see, it is limited to one submission, so that your form is auto-disabling itself.

    Please increase/remove the submissions limit, and then re-enable your form.

    Thank you!

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    Answered by altpress on November 27, 2012 at 02:33 PM

    I JUST found that with the help of the online chat. I'm so embarrassed. Someone who didnt know what they were doing (i.e. not ME) set this up. Thank you for your help!!!

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    JotForm Support

    Answered by Mike_T on November 27, 2012 at 02:44 PM

    You are welcome.

    We do not change the limits either. We will monitor that Submissions Limit feature to make sure that there are no bugs.

    Feel free to contact us if you need any further assistance.