What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HELP! My form stopped working....

    Asked by santasgiftshow on November 21, 2012 at 04:52 PM

    My form randomly stoped working a few days ago. We havent logged into the accout or changed the form in months. What happened and what do I need to do to make it work again?


    It gives this error

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^

    Page URL:

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    JotForm Support

    Answered by Deygus on November 21, 2012 at 05:34 PM

    I've just cleared your form's cache, could you please log out, clear your browser cache, then log back in to take a look again and see if the form is working for you now?

    If the problem is still there afterwards please let us know.

  • Profile Image

    Answered by santasgiftshow on November 21, 2012 at 06:54 PM

    Nope it still has the same error. I have tried it on Safari Firefox and Chrome on multiple machines. Any other ideas?

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    JotForm Support

    Answered by liyam on November 21, 2012 at 06:58 PM

    Please try to re-save your form.  That should fix it.

    Also, there might be a replication delay between servers so you might want to change the URL of the form you're using from http://form.jotform.com/form/12145639731 to http://www.jotform.com/form/12145639731

    Please let us know if you need further assistance.