Ghost form submission?

  • kosherintuitiveeating
    Asked on June 15, 2018 at 10:39 AM

    I created a member application for a new organization. Fields are one at a time, all required. The final screen is a link to PayPal to pay an application fee. There was a payment that came though, but no application either emailed or registered on jotform. It seems that the applicant would not have gotten to the payment screen without filling out the rest of the form. Has anyone experienced something like this?

    Also, I noticed that on my free account, I can have 3 paid submissions per month. Is using PayPal considered a paid submission?

    I can't provide a screenshot because there is nothing to show. I am showing zero submissions, but a payment through PayPal.

  • BJoanna
    Replied on June 15, 2018 at 11:51 AM

    If I understood correctly, you received a payment in your PayPal account but submission was not recorded on your account. 

    I checked your submission page and you have 3 incomplete payment submissions. Please check them and see if one of them is for the payment you received.  

    How to View Incomplete Payments

    Paypal Incomplete Payments FAQ

    This is happening when PayPal IPN is disabled in your PayPal account. Please enable IPN in your PayPal account:

    How to Enable IPN on your Paypal Account

    Is using PayPal considered a paid submission?

    Yes.