What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URL Supplied not working with the form.jotform - only works with www.jotform

    Asked by JadeAustralia on November 21, 2012 at 06:56 PM

    Hi Guys, 

    The url supplied for my form brings up the following page 


    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^


    This is when you use the form.jotform.... url string. If I use www.jotform.... it works fine. 


    This is causing many problems for my customers as an email I sent out recently had the supplied url, which was working fine only until a few days ago when customers starting coming back saying there was an error. 

    Page URL:

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    JotForm Support

    Answered by liyam on November 21, 2012 at 07:06 PM

    Hello JadeAustralia.  Can you please try logging in to jotform.co and then re-save your form?

    Please let us know if this does not work.