Refund Inquiry

  • Profile Image
    fnmembership
    Asked on November 21, 2012 at 11:56 PM

    Hi,

     

    I didnt know that you will automatically charge me for the monthly premium of this account. I have no need for this now as I am not expecting any mass registration. Please cancel this upgrade and refund me my payment.

     

    Anyway, I did not authorize any payment to be deducted so I am quite surprise for this.

     

    Thanks,

    Sheila

  • Profile Image
    fxr
    Answered on November 22, 2012 at 02:01 AM

    Hi Shella,

    That refund has been issued and your account returned to FREE status.

    When you subscribe to Premium, it is on a rolling month to month contract, but you are free to cancel it at anytime. 

    Thanks for choosing JotForm