What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Refund Inquiry

    Asked by fnmembership on November 21, 2012 at 11:56 PM



    I didnt know that you will automatically charge me for the monthly premium of this account. I have no need for this now as I am not expecting any mass registration. Please cancel this upgrade and refund me my payment.


    Anyway, I did not authorize any payment to be deducted so I am quite surprise for this.




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    Answered by fxr on November 22, 2012 at 02:01 AM

    Hi Shella,

    That refund has been issued and your account returned to FREE status.

    When you subscribe to Premium, it is on a rolling month to month contract, but you are free to cancel it at anytime. 

    Thanks for choosing JotForm