My form isn't working. After entering payment, a "please wait" or "error" message appears.

  • TinyToesMovement
    Asked on June 17, 2018 at 1:52 PM

    My jotform is not working. I tested it this morning and, on both a mac and a pc, the form wouldn't submit payment and just says "please wait" or "error." Could you please get this fixed ASAP! I'm start summer dance classes this coming week and am losing money because the form is down so no one can sign up!

    Jotform Thread 1501654 Screenshot
    Page URL: https://www.tinytoesmovement.com/registration/
  • Adrian
    Replied on June 17, 2018 at 3:17 PM

    I can see that your form is integrated with Square and the payment integration is in Live Mode.

    Can you please set the Mode of the payment integration to Test Mode so that we can test the form?

    We would also appreciate if you can take a screenshot of the browser's console when you test the form and post it here. It looks like the screenshot on your post was not uploaded correctly.

    Help Articles:

    How-to-get-a-console-report-from-most-common-browsers

    How-to-Post-Screenshots-to-Our-Support-Forum

    It could be that the issue is happening only in the embedded form. Please test the form using the standalone Form URL and check if the issue persists.

    https://form.jotform.com/80667870128161


  • TinyToesMovement
    Replied on June 17, 2018 at 3:33 PM

    1529263999jotformtinytoeserrors Screenshot 10


  • TinyToesMovement
    Replied on June 17, 2018 at 3:35 PM

    How do I set it to test mode?

  • TinyToesMovement
    Replied on June 17, 2018 at 3:43 PM

    I removed the embedded form and the link appears to be working. Any idea:

    1. Why the embedded one wasn't working,

    2. How can I find out how many sales I lost because of this and get in touch with those folks?

  • Adrian
    Replied on June 17, 2018 at 3:45 PM

    You can set the Mode of the Payment Integration to Test Mode from the Payment Integration Settings.

    1. Click the Payment Settings (Magic Wand) button next to the Payment Settings and then click the Settings (Gear) button at the top right.

    My form isnt working. After entering payment, a please wait or error message appears. Image 10

    2. Set the Mode to Test Mode and Save the Changes

    My form isnt working. After entering payment, a please wait or error message appears. Image 21

    Please note that in Test Mode credit cards will not be charged and test credit cards can be used.

    https://docs.connect.squareup.com/articles/using-sandbox


  • Adrian
    Replied on June 17, 2018 at 3:52 PM

    I removed the embedded form and the link appears to be working. Any idea:

    1. Why the embedded one wasn't working,

    This could happen for various reasons (i.e. HTTPS issues). I suggest you try embedding the form using the script snippet.

    <script type="text/javascript" src="https://form.jotform.com/jsform/80667870128161"></script>

    2. How can I find out how many sales I lost because of this and get in touch with those folks?

    If the submissions didn't go through, unfortunately, it is not possible to find out how many people tried to fill out the form or get in touch with them.