Auto Responder Going to Wrong Email Address.

  • coloradomtb
    Asked on June 17, 2018 at 8:45 PM

    I have 2 forms set to send an auto-response from me to the person who filled out the form. The person who submitted the form. The auto-response is coming to me from them. It should be the other way around.

    These are the forms:

    https://form.jotform.com/81646858784981

    https://form.jotform.com/81636097184969


    This has not happened in the past. Please let me know if I need to adjust the settings.


    Peter Townsend <noreply@jotform.com>
    Jun 16 (1 day ago)
    Auto Responder Going to Wrong Email Address Screenshot 50
    		 
    Auto Responder Going to Wrong Email Address Screenshot 50
    Auto Responder Going to Wrong Email Address Screenshot 50
    to me
    Auto Responder Going to Wrong Email Address Screenshot 50
     
     
     

     
    Colorado%20Logo Update 3 28 2016 Screenshot 94
     
      email logo small Screenshot 105 Level 2 - July 21, 2018 Golden Coaches Summit Registration
     
    Full Name Peter Townsend
    E-mail: phtownsend@gmail.com
    Mobile Phone Number 3039608342
    Other Phone Number 3039608342
    Address Street Address: 2202 Arapahoe St
    City: Golden
    State / Province: CO
    Postal / Zip Code: 80401
    Country: United States
    Emergency Contact Name Carma San Juan
    Emergency Contact Phone Number 303.960.8346
    Team or School Affiliation Golden
    Your Role Ride Leader
    Type of Team Returning Team
    List any NICA Webinars you have attended. Risk I&2, Coach Philosophy
    Medical Conditions(s) old and slow
    Vegetarian No
    Food & Other Allergies none
    Select Registration items
    Half-Day Saturday, MTB Skills Indoor & Outdoor,11:00 AM - 4:30 PM, includes lunch (Amount: 65.00 USD) Total: $65.00


    ==Payer Info==
    First Name Peter
    Last Name Townsend
    E-Mail phtownsend@gmail.com

    ==Address==
    Name Peter Townsend
    Street 2202 Arapahoe St
    City Golden
    State CO
    Zip 80401
    Country United States
  • Nik_C
    Replied on June 18, 2018 at 2:31 AM

    In your form: https://www.jotform.com/build/81646858784981/settings/emails

    Notifier and Autoresponder are set like this:

    1529302834Screen Shot 2018 06 18 at 8 Screenshot 10

    So your Autoresponder email is sent to Email that is entered by your user and Notifier is sent to kate@coloradomtb.org

    I'm not sure if that is what you wanted to do.

    And the same is with your other form: https://www.jotform.com/build/81636097184969/settings/emails

    Are you receiving the emails wrong?

    Since I don't see anything wrongly set up in your Notifier settings.

    We'll wait for your response.

    Thank you!