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mountaindavetAsked on June 18, 2018 at 5:13 AM
The number of people now that I've had complain at form errors is huge and I only have a few forms. People are saying that they can't use the forms with a Safari as the browser or on mobile devices. Is this the case?
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roneetReplied on June 18, 2018 at 8:38 AM
Could you please help us by providing the URL of the form in which you are receiving the errors.
I have tested one of your forms and it got submitted without any errors.
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mountaindavetReplied on June 18, 2018 at 8:43 AMHi,
Screen shot attached from one client. Here's a response from another.
Hi Dave,
Sorry for the delay in replying back to you…. I think we’ve found it was
an issue when using Safari as the browser. With Chrome it seems to work ok.
Many thanks
Lynsey
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roneetReplied on June 18, 2018 at 8:52 AM
Are you facing the issue with all your forms?
I guess you have missed attaching the screenshot here.
The below link will guide you to post screenshots to our forum :
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
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mountaindavetReplied on June 18, 2018 at 12:01 PM
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roneetReplied on June 18, 2018 at 12:22 PM
Can you please provide the URL of the form or its Id, so that I can clone your form and investigate further. Also, do you see the issue every time you submit the form or it is intermittent ?
How is the form submission done, Is it embedded in a website? If yes, Please share the link of the website as well.