Form error

  • mountaindavet
    Asked on June 18, 2018 at 5:13 AM

    The number of people now that I've had complain at form errors is huge and I only have a few forms. People are saying that they can't use the forms with a Safari as the browser or on mobile devices. Is this the case? 

  • roneet
    Replied on June 18, 2018 at 8:38 AM

    Could you please help us by providing the URL of the form in which you are receiving the errors.

    I have tested one of your forms and it got submitted without any errors.

    Form error Image 10

     

  • mountaindavet
    Replied on June 18, 2018 at 8:43 AM
    Hi,
    Screen shot attached from one client. Here's a response from another.
    Hi Dave,
    Sorry for the delay in replying back to you…. I think we’ve found it was
    an issue when using Safari as the browser. With Chrome it seems to work ok.
    Many thanks
    Lynsey

    ...
  • roneet
    Replied on June 18, 2018 at 8:52 AM

    Are you facing the issue with all your forms?

    I guess you have missed attaching the screenshot here.

    The below link will guide you to post screenshots to our forum :

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum



  • mountaindavet
    Replied on June 18, 2018 at 12:01 PM

    1529337687Screenshot 20180609 101756 Sam Screenshot 10

  • roneet
    Replied on June 18, 2018 at 12:22 PM

    Can you please provide the URL of the form or its Id, so that I can clone your form and investigate further. Also, do you see the issue every time you submit the form or it is intermittent ?

    How is the form submission done, Is it embedded in a website? If yes, Please share the link of the website as well.