Auto Responder E-mails Are Not Being Sent

  • atlspeech
    Asked on June 18, 2018 at 10:59 AM

    This form has been working fine before and auto-response e-mails have been sent with no problems.

     

    I got a call today and I was informed they had not received the follow-up e-mail.  I completed the form myself as test and I also did not receive a follow-up e-mail. 

     

    Why are auto-responses not being sent?

  • BJoanna
    Replied on June 18, 2018 at 11:44 AM

    The Autoresponder Emails are not sent because your form is encrypted. 

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    More about Encrypted forms, you can find inside of this guide:

    Encrypted Forms and How to Use Them