Jotform overseas not working

  • npapadmin
    Asked on June 18, 2018 at 4:08 PM

    We have 2 students who live overseas trying to apply for the PPLC program using Jotform. For some reason, their transactions are not accepted and they get an error message. Is there a way that the Jotform can accept applications from outside of the US?

    Page URL: https://form.jotform.com/61216893357159
  • npapadmin
    Replied on June 18, 2018 at 4:49 PM

    1529354975Capture Screenshot 10

  • npapadmin
    Replied on June 18, 2018 at 4:51 PM

    Error message the user of the form receives.

  • Richie JotForm Support
    Replied on June 18, 2018 at 4:53 PM

    We are sorry for the inconvenience this may have caused.

    The error seems to be with the card of the user, as what the error indicates, the address provided did not match the billing address of the card holder.

    You can check this link for more information regarding AVS - https://account.authorize.net/help/Account/Settings/Security_Settings/Fraud_Settings/Address_Verification_System_(AVS).htm

    Is this  error happening to all your users?




  • npapadmin
    Replied on June 18, 2018 at 5:08 PM

    Thank you. That's what I noticed also, just wanted to double check. I will see what the other error message reads; there were two only.

  • Richie JotForm Support
    Replied on June 18, 2018 at 5:21 PM

    As far as I know, Authroize.net should be able to process international transactions.

    Jotform overseas not working Image 1 Screenshot 20

    Let us know if the issue still remains.

    Thank you.