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djrecordAsked on June 18, 2018 at 6:28 PM
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Kevin Support Team LeadReplied on June 18, 2018 at 7:27 PM
I have been checking your email history and I can see some blocked/bounced emails; however, it seems like you have used the wrong domain for some email addresses, example:
- "@impactfloors.con"
- "@impactfloors.clm"
The correct email domain should be "@impactfloors.com". You can see this by checking your email history, this guide will help you doing so: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Now, I have also noticed that you have some conditions in some of your forms and you're conditionally sending emails as well, but there are some conditions with a missing field error, this may generate conflicts with another conditions so they need to be fixed, you may either select the correct fields, disable or delete them.
To find the conditions simply go to the settings tab, conditions section.
You may also check this guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications
Also, if this happens with specific forms or email addresses, please provide us their URLs, this way we can check them.
https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
Let us know how it goes.