Will my usage reset to 0 after the upgrade?

  • RodneyFish
    Asked on June 18, 2018 at 8:14 PM

    Hello paid for the upgrade and out of curiosity it should start at zero submission, new plan correct.  and you can begin the 19.00 refund please thank you. have a Blessed day.

  • Kevin Support Team Lead
    Replied on June 18, 2018 at 8:47 PM

    No, the usage will remain the same and the limits will increase, the limits reset only the first day of the each month in EST time. 

    I have already requested the refund for the unused time of your bronze subscription. The refund should be processed within 5-10 business days. 

    Also, I noticed this is a follow up reply to a thread you have opened earlier today: https://www.jotform.com/answers/1502645 

    Please kindly avoid to open one thread per follow up reply or related to the same issue, discussing the matter in a single thread helps us to assist you better. 

    If you're unsure about how to know which thread you have opened, there are two ways: 

    1. You receive an email from each reply posted on your thread, open the email and simply click on the "view this thread on browser" link:

    1529369082screenshot 01 Screenshot 10

    2.  Log-in into your JotForm account, on the top menu bar click on the support and forum option, once on the support forum click on "My Questions" button: 

    1529369219screenshot 01 Screenshot 21

    1529369231screenshot 02 Screenshot 32

    Thanks.