Why have I suddenly stopped receiving email notifications?

  • creativeubm
    Asked on June 18, 2018 at 8:49 PM

    Hello,

    I was receiving email notifications as of yesterday, however I have suddenly stopped receiving notifications in my Microsoft Outlook account today. Can you advise?

  • Kevin Support Team Lead
    Replied on June 18, 2018 at 9:40 PM

    I have been checking your account email history and I can see the emails have been sent without any problem, you may also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I would recommend you to check your spam/junk folder since the emails may have ended up there. Please also check this guide that will help you knowing why emails may not be sending: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications 

    I have also noticed that you have some conditional emails, note that they will be sent only when the condition is triggered and only to the address you have set up in the condition. 

    Please let us know if the issue persists.