Limit reached?

  • kerrymcg
    Asked on June 19, 2018 at 4:16 AM

    I have had an email so say we have reached our free limit but we have a silver package

    I do not want you to delete my forms today!

    Please get back to me ASAP

    Jotform Thread 1502833 Screenshot
  • BJoanna
    Replied on June 19, 2018 at 6:39 AM

    Your account kerrymcg is a Free account. The limit for the Free accounts is 100 submissions per month. 

    The account fiona361 which is sharing forms with your account is a Silver account. However, please note that main account and sub-user account do not share subscription. Considering that the forms were created in your account, the limit of your Free account is applied.

    How to Share Forms with a Sub-Account User

    To resolve this issue , you should move the forms that you created in your sub-user account to the main account. Please check the options 1 and 3 of the following guide, to see how to move the form to the main account. 

    How to transfer or share forms and data with another account