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kerrymcgAsked on June 19, 2018 at 4:16 AM
I have had an email so say we have reached our free limit but we have a silver package
I do not want you to delete my forms today!
Please get back to me ASAP
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BJoannaReplied on June 19, 2018 at 6:39 AM
Your account kerrymcg is a Free account. The limit for the Free accounts is 100 submissions per month.
The account fiona361 which is sharing forms with your account is a Silver account. However, please note that main account and sub-user account do not share subscription. Considering that the forms were created in your account, the limit of your Free account is applied.
How to Share Forms with a Sub-Account User
To resolve this issue , you should move the forms that you created in your sub-user account to the main account. Please check the options 1 and 3 of the following guide, to see how to move the form to the main account.
How to transfer or share forms and data with another account